Refund & cancellation policy

Every new company gets a 14-day free trial of SiteCash without giving payment details, so you can check that it fits your sites before paying anything.

• The owner or an admin can cancel at any time in Plan & Billing → Cancel plan, or by writing to support@feedautomate.com.
• After cancelling you are not charged again. The plan keeps working until the end of the period you have already paid for.
• When that period ends the company becomes read-only, and your data stays available to view and download for 90 days (see the Terms, section 12).
• Moving to a smaller plan takes effect from your next renewal.

Plans are paid in advance. A payment for a period that has started is not refundable, including unused days, users or sites, except in these cases, where we refund in full the amount concerned:

• you were charged twice, or charged more than the price of the plan you chose;
• you paid but we could not start your plan because of a fault on our side, and we could not fix it within 7 days;
• we stop offering SiteCash: we refund the unused part of the prepaid period.

• Write to support@feedautomate.com within 30 days of the payment, with your company name, the payment date and the payment reference.
• We reply within 2 working days. An approved refund is sent within 7 working days to the account or card you paid from; your bank may take a few more days to show it.
• We issue a GST credit note for every refund.

SiteCash is online software; nothing physical is shipped. Your plan starts as soon as an online payment is confirmed, or within 1 working day after we receive a bank transfer or UPI payment. You use it at the SiteCash website and in the SiteCash app with your existing login.